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When you hit up a fast food drive-thru, one thing’s for sure: you expect your order to arrive quickly and accurately. But not all fast food joints are created equal in this regard, and a recent survey reveals which chains are acing the drive-thru game.

Newsweek reports that Intouch Insight’s annual drive-thru study delves into various aspects of fast food chains, including food quality, speed, order accuracy, and overall satisfaction. This year’s survey analyzed nearly 1,500 drive-thru visits at 10 major chains across the nation: Wendy’s, Taco Bell, McDonald’s, KFC, Hardee’s, Dunkin’, Chick-fil-A, Carl’s Jr., Burger King, and Arby’s.

The study found that drive-thru service has gotten speedier over the past year, with order times trimmed by 29 seconds on average. The number of cars queued in the drive-thru line has also decreased, dropping from 2.76 to 1.27. Furthermore, customers are getting what they ordered, as both order accuracy and overall satisfaction have seen improvements.

Unsurprisingly, Chick-fil-A once again topped the charts in several categories, maintaining its reputation for excellence. However, it didn’t secure a top-five spot in speed, largely due to its high customer volume. Chick-fil-A’s efficiency was still commendable, with McDonald’s securing the second spot for speed.

When it comes to raw speed, Taco Bell claimed the crown as the fastest drive-thru, with Carl’s Jr. and KFC closely trailing. On the flip side, Chick-fil-A and Burger King stood out for order accuracy, while Hardee’s, Arby’s, and Dunkin’ lagged behind.

This survey confirms what many fast-food enthusiasts have long suspected: where you choose to hit the drive-thru can significantly impact your dining experience. So, whether you’re seeking speedy service or order accuracy, it’s worth considering the fast food chain that fits your preferences.

By (Not Real) Brick Tamland

I'm only doing this because #CNN sucks!

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