Many Americans woke up Wednesday expecting to find a payment of $1,200 or more from the U.S. government in their bank account, but instead they realized nothing had arrived yet. or the wrong amount was deposited. Parents of young children who did get a check complained they did not receive the promised $500 check for their dependent children.
U.S. Treasury Secretary Steven Mnuchin has instructed the Internal Revenue Service to get payments out as fast as possible to help offset the pain of losing jobs and shutting down businesses, but numerous glitches are affecting filers who used tax preparers, parents of dependent children and people with 2019 tax returns still to be processed are delaying payments and causing confusion.
The IRS launched the Get My Payment tool Wednesday for people to track the status of their payment and enter direct deposit information, but many who used it said they received a message saying “Payment Status Not Available,” a frustration that left them without answers.
IRS and Treasury officials acknowledged they are aware of these issues and are working to fix them. A Treasury spokeswoman noted the IRS processed nearly 80 million payments in less than three weeks. That’s just over half the 150 million payments expected to go out under the Economic Impact Payment program.
People who receive what they believe is an incorrect amount will have an opportunity to let the IRS know. The agency is required to mail a letter to your last known address 15 days after sending your payment. The letter is supposed to explain how the payment was made and provide instructions on how to report any issues.